Please describe the subject of your question or request and select the program/topic from the dropdown menu below that best describes the nature of your email. Please be sure to indicate in the subject line of the email whether your communication is urgent in nature.
Applicants must wait at least six weeks after submitting a license application before requesting information on the status of the application.
Our goal is to respond to urgent or time sensitive matters as quickly as possible, and to respond to routine or non-urgent matters within one week. Response times may vary however due to the volume of calls and emails received, the nature of the inquiry, the need for further research or review, employee absences, and other agency priorities.
Texas Behavioral Health Executive Council Contact Form
While staff attempt to provide clear and accurate guidance, please note that pursuant to 22 TAC 881.7, statements or emails from staff are not binding on the Council or its member boards.
Other ways to contact the Council
The Council is open Monday – Friday, 8:00 A.M. to 5:00 P.M., but closed on state holidays. Items may be mailed to the address below, and telephone calls will be answered by the Council’s customer service representatives during normal business hours.
Texas Behavioral Health Executive Council
George H.W. Bush State Office Building
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
Main Line (512) 305-7700
Investigations/Complaints 24-hour, toll-free system (800) 821-3205
While Council staff attempt to be responsive to telephone calls and inquiries, due to a heavy call volume and limited time and resources, the best method for contacting staff is via email. Licensees and members of the public are encouraged to contact staff via email for matters which are routine or not time sensitive, but are welcome to contact staff via telephone for matters requiring immediate attention.
In the event you are unable to speak with a particular staff member via telephone about a time sensitive matter, you are encouraged to leave a voicemail or email your question or concern instead. Please provide your name, phone number, and email address to help staff respond quickly. Additionally, please do not leave a message with or send emails to multiple staff, since staff may not know when another staff member has responded to your issue.
Electronic Delivery of Transcripts to Licensing Division
Transcripts must be received by the Council directly from the awarding institution, a transcript or credential delivery service, or a credentials bank that utilizes primary source verification. To help ensure the transcripts received are associated with an applicant’s file, transcripts may be delivered by email to Transcripts@bhec.texas.gov. Only emails containing transcripts are permitted at this address. Questions, requests for information, or other application materials sent to this email address will be deleted without a response.
Electronic Delivery of Certified NPDB Self-Query Reports to Licensing Division
In lieu of submitting your self-query report from the National Practitioner Data Bank (NPDB) by mail, you may submit a certified self-query report by email to NPDB@bhec.texas.gov. Only emails containing certified self-query reports will be accepted at this address. Questions, requests for information, or other application materials sent to this email address will be deleted without a response.
Reports submitted by email must be certified self-query reports, i.e., a PDF that ensures the self-query is exactly as it was issued by the NPDB. Scanned printouts of certified self-query reports will not be accepted.
