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    Investigations/Complaints 24-hour, toll-free system- (800) 821-3205

    Planned System Outage – Online Licensing Unavailable

    Please be advised that the Council’s online licensing system will be unavailable on May 1, 2026, from 12:00 AM to 1:00 AM (CDT) due to a scheduled maintenance window for SnapPay, the State of Texas’ payment portal used to process online transactions.

    During this time, you will not be able to submit applications, renew licenses, or make any payments through the system.

    This outage is particularly important given that a high volume of licensees typically attempt to complete renewals at the end of the month. If your license is set to expire on April 30, 2026, you are strongly encouraged to complete your renewal in advance of the outage to avoid any interruption in licensure status.

    Please note:

    • Late renewals caused by attempting to transact during the outage will not result in a waiver of late fees.
    • The system will resume normal operations after the maintenance window concludes at 1:00 AM CDT on May 1.

    We appreciate your attention to this matter and encourage you to plan accordingly to avoid any disruption.

    Posted on April 17, 2026

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