Complaints / Enforcement
Complaints must be submitted using the Council’s complaint form. The completed form can be sent by email to Enforcement@bhec.texas.gov or by mail to 1801 Congress Avenue, Suite 7.300, Austin, Texas 78701.
Yes. The Council cannot open and investigate a complaint unless a complaint form has been submitted.
Yes. Generally speaking, complaints must be filed within five years of the date of the termination of services to be considered timely. However, complaints alleging sexual misconduct may be filed within seven years after the date of termination of services or within five years of the patient/client turning 18, whichever is later.
Yes. We encourage complainants to provide any information or materials that will help Council staff investigate the complaint.
Licensees will only be notified of a complaint filed against them that could result in disciplinary action. Complaints that are nonjurisdictional or do not state a violation of board rules will be summarily dismissed without notifying the licensee.
Yes. In order to provide a fair opportunity to respond to a complaint made against them, licensees are provided with a copy of the complaint, which includes the identity of the person who files the complaint unless it is filed anonymously.
Yes, but it is discouraged. Anonymous complaints are accepted, but please note: an anonymous complainant is not notified of the results of the complaint. In addition, a lack of contact information and other details may impede the Council’s ability to investigate the complaint. A signature is not required on anonymous submissions.
No. Complainants are not notified when a complaint is shared with the respondent.
No. The entire complaint file is made confidential by statute and may not be released.
Every complaint is unique and we cannot predict how long it will take to resolve. However, we aim to resolve all complaints within six to twelve months, though it is not uncommon for more complex complaints to be extended beyond that target. Many complaints are resolved in significantly less time.
No. Staff cannot provide legal advice. Licensees are encouraged to consult legal counsel or contact their professional association.
Council Rule 884.31 requires licensees to display a public notice about how to file a complaint. The notice is available via the link provided in TAC 884.31.
Yes. Individuals may request a criminal history evaluation before applying. Legal staff will assess whether the history poses a barrier to licensure. A completed evaluation form and a $150 fee (paid via cash, check, cashier’s check, or money order to TBHEC) must be submitted. Credit card payments are not accepted.
No. Arrests do not need to be reported. However, final actions must be reported, including convictions and civil judgements. Refer to Council Rule 884.32 on Reportable Legal Actions and Discipline for more details.
Still have unanswered questions?
Contact the council here.
